Privacy notice
How KindFix handles the information you share when you ask for IT help.
Last updated: 2026-11-05
Early service notice: operator details, provider information and the retention policy are still being finalized. This notice describes the current service; it is not a declaration of compliance with every country’s laws.
Who is responsible
KindFix is a personally operated IT help service. The operator decides how information submitted through this website is used. The operator’s legal name, operating country and dedicated privacy contact are being confirmed. Until those details are published, you can raise a privacy request through the Contact page or reply to an email you have received from KindFix.
Information collected
To submit a request, you provide your email address and a description of the problem. You may also provide your name, a problem category and a screenshot. The service records the submission time, a request identifier, the connection IP address and email notification status. Technical request logs may contain the connection address, requested page, time and response status. Information included in follow-up correspondence may also be needed to help you.
Why information is used
Information is used to understand and assess your request, communicate with you, agree the scope of assistance and provide the help you request. Connection information and operational logs help detect abuse, limit repeated login attempts and troubleshoot the service. Providing the required fields is voluntary, but without a usable email and problem description KindFix cannot process or respond to your request. Optional fields are not required to ask for help.
Legal grounds, where applicable
Where data protection law requires a legal basis, responding to a request about a potential service may involve taking steps at your request before entering a contract; providing agreed help may involve performing that agreement. Proportionate security and abuse prevention may rely on legitimate interests, subject to your rights. Optional processing that requires consent will be based on that consent, and legal obligations may require certain records to be kept. Acknowledging the form notice does not waive your privacy rights or authorize unrelated marketing. The specific grounds will be reviewed against the operator’s jurisdiction before public launch.
Storage and access
The current service stores requests and screenshots on the operator’s Mac. The private inbox and screenshot downloads require administrator authentication. Requests are not published on the public website. Authorized access is limited to operating the service and handling your request. Do not include passwords, access tokens, payment card details, sensitive personal information or confidential third-party material in a request or screenshot. Redact anything unnecessary before sending.
Email providers and other disclosures
Owner email notifications use Google Gmail. The notification includes the request identifier, name, email address and problem description, together with the uploaded screenshot when provided. Replies are handled through Gmail, with the customer’s email set as the reply-to address. KindFix does not sell your information or use it for targeted advertising. Information may be disclosed where legally required or necessary to protect rights and investigate misuse.
International processing
Local storage is on the operator’s computer; the operating country is being confirmed. An email or future hosting provider may process information in other countries. Destination countries, providers and any legally required transfer safeguards must be identified before those services are introduced. This notice does not claim that particular international transfer arrangements are already in place.
Retention and deletion
There is currently no automatic deletion schedule for requests, screenshots or related email copies. A fixed retention period and manual deletion process are being finalized before public launch. Information may therefore remain stored until manually deleted. You may request deletion using the contact options below; applicable legal obligations or the need to establish or defend legal claims may limit deletion. Copies in an email provider’s systems or backups may be subject to that provider’s retention arrangements.
Your choices and rights
Depending on the law that applies, you may have rights to access and obtain a copy of your information, correct inaccuracies, request deletion, restrict or object to processing, receive portable data, or withdraw consent for processing based on consent. Withdrawal does not affect earlier lawful processing. Use the Contact page with the subject “Privacy request”, or reply to existing KindFix correspondence. KindFix may ask for proportionate information to verify your identity, and will handle requests within the period required by applicable law. You may also complain to the relevant data protection authority in your jurisdiction.
Cookies, analytics and automated decisions
The current website does not set cookies or use browser storage for visitor tracking, and does not include third-party analytics or advertising scripts. Language selection uses the page URL. The administrator login uses browser-managed HTTP authentication. KindFix does not use profiling or solely automated decisions that produce legal or similarly significant effects; the operator reviews help requests personally. If tracking tools or other data uses are introduced, this notice and any required choices will be updated first.
Security and children
KindFix uses administrator access controls, input validation and protected email transport when notifications are configured. No system can guarantee absolute security. The service is intended for general IT assistance and is not directed at children. If a child needs help, a parent or guardian should contact KindFix on their behalf. If you believe a child submitted personal information inappropriately, use the privacy request options above.
Changes to this notice
This notice will be updated when the service, providers or privacy practices change. The latest revision date appears above. Where required, significant changes will be brought to your attention before new processing begins.