Tell me the problem
No technical words needed. Describe what’s happening and leave your email.
HOW IT WORKS
How it works
Tell me where you’re stuck. We’ll take it from there.
Request review within two days
I’ll email you within two days to confirm whether I can help—not to promise a completed fix.
I help. You decide the value.
We’ll agree on the scope and timing, then I’ll work on your problem remotely. After receiving help, you decide what to pay based on the value it brought you.
Still wondering what to pay?
You decide what feels fair. If you’d like a starting point, here are some suggested amounts—not fixed prices.
Simple IT Help
Email, apps, settings and quick questions
Troubleshooting & Fixes
Software errors, websites and technical issues
Complex IT Work
System integration and website development
You decide what feels fair.
No upfront payment for everyday IT help. These amounts are helpful references; if your budget is limited, you’re still welcome to ask.
Larger projects are discussed and quoted before any work begins.
All amounts are in US dollars. These are initial KindFix guidelines, not market averages.Tell me what’s going on
No upfront payment. Start with a question.
A few practical details
Time zones & languages
Initial questions are handled by email. I’m based in Asia and generally work during daytime hours here; we’ll arrange video and remote sessions at a mutually workable time, including for customers in the Americas. English and Korean are welcome. The two-day response is for reviewing your request, not completing the work.
Scope, completion & follow-up
Before starting, we’ll agree by email on the work included and what counts as completion. I’ll summarize the outcome and any remaining limitations. If an issue can’t be resolved, we’ll discuss what I found and the next step. Questions afterward are welcome; further investigation or hands-on work needs a new agreement.
Availability
Support is provided personally through scheduled sessions. I’ll review each request carefully, explain how I can help, and work with you to find a practical next step. If you’re looking for emergency IT support or a 24/7 response service, please contact a provider that specializes in those services.